Problematic in concluding a purchase for "Performer"

Hi Guys, almost a week trying to purchase Performer.
I tried paying on PayPal, and within minutes my Gmail account was hacked from all over the world it appears.
I am totally petrified now as the only option left is entering credit card details on the website.
(NO WAYS), far too risky.
Daily I request Brad to give me an alternative, but I just keep on getting an automated reply. This is so frustrating.
If anyone can pass this message on to him, it will be fantastic.
Alternatively, is there some kind musician here that can assist me?
That too, will be highly appreciated.
Warm regards
Graham from South Africa

Hi Graham and Welcome to the Forum! :slight_smile:

I will put a flag here for @brad to get in touch with you if he hasn’t already. I hope he can help you sort it out.

Cheers,

Dave

1 Like

Hi Graham,

Sorry you’re having these issues. I replied to your email yesterday but to summarize:

The Cantabile website (and myself) don’t get or see any of your payment information - all we get is a notification from PayPal or Stripe that a payment has been made and who to issue the license to. I’ve not had any other reports of hacking after making a purchase so I’m not sure what’s going on there. If the purchase wasn’t successful, your details wouldn’t have even been passed to us.

The only way to make a purchase without using a credit card is with PayPal using your PayPal account balance.

Brad

1 Like