Line 6 Helix Native Failed to load plugin - any ideas?

pete · July 29, 2022, 4:38pm

I’ve just started a Line 6 Helix Native Trail and I’m trying to get it working in Cantabile Lite.

I install Helix Native then Cantabile and the plugin is visible and works. I close Cantabile and reopen and the plugin fails to load.

I’ve tried many combinations of installing, uninstalling both the plugin and Cantabile but nothing resolves it.

I enable console logging and the error is:

00005248 9 ! [10756:0]: Failed to load plugin ‘Helix Native 1’
System.InvalidOperationException: Failed to load plugin ‘C:\Program Files\Common Files\VST3\Line 6\Helix Native (x64).vst3>3db646b2-c491-4398-b47f-31f529b8ee3b’ - failed to load DLL (error code 13206)
at #=zDqEi1GG7eXoWtiTeJJ5HhrUsPuvT…ctor(String #=zkEa2WhI=, UInt32 #=zXgKpYKM=)
at #=z0W1A$wsHHoDdotxiCWzKtF1MSDnb.#=zMsF7cQoK1thU()
00005250 2 [10756:2]: Load operation finished

I’m using Windows 11 with and not much other software on it. I have Cubase Elements 10 which loads the Helix Plugin fine.

Anyone any suggestions on how to either resolve it or troubleshoot the problem?

Thanks

cpaolo · July 30, 2022, 6:49am

Hi Peter, welcome to the forum.

It worth a try using the VST2, just to say. VST2 and VST3 can be installed at the same moment with no issues.

pete · July 30, 2022, 8:46am

Thanks for suggesting this. I had already tried using both the VST2 and VST3. The VST3 plugin fails to load and even if the VST2 is originally visible after restarting Cantabile it disappears. I just tried again by uninstalling the VST3 plugin and Cantabile then reinstalling Cantabile and just adding the VST2 plugin directory but the plugin is not visible.

I just tried the sequence yet again and an uninstall / reinstall of Cantabile makes the VST2 plugin visible but then if I add it and restart Cantabile it doesn’t load it. The error message below shows it trying to load the VST2 dll as opposed to above with the VST3 file.

00005973 3 [08604:2]: Load operation starting
00005983 10 [08604:2]: VST2- Helix Native (x64) (179953624) - Loading C:\Program Files\Common Files\VST2\Helix Native (x64).dll (platform: 0002)
00005984 1 ! [08604:0]: VST2- Helix Native (x64) (179953624) - failed to load library (error code: 0)
00005992 8 ! [08604:0]: Failed to load plugin ‘Helix Native (x64) 1’
System.InvalidOperationException: Failed to load plugin ‘C:\Program Files\Common Files\VST2\Helix Native (x64).dll’ - the plugin is not built for this platform (error code 13205)
at #=zDqEi1GG7eXoWtiTeJJ5HhrUsPuvT…ctor(String #=zkEa2WhI=, UInt32 #=zXgKpYKM=)
at #=z0W1A$wsHHoDdotxiCWzKtF1MSDnb.#=zMsF7cQoK1thU()
00005993 1 [08604:2]: Load operation finished

The weird thing is this is a pretty fresh install of Windows 11 not an OS I’ve had on there for years installing music software on. I can reproduce the problem and I’m using what I imagine if a pretty common plugin. So I presume there are others with the same issue.

Any other suggestions gratefully received!

cdv_gabriel · July 30, 2022, 9:06am

Hi @pete,
the error above is suspicious…are you sure you are not mixing 32-bit with 64-bit plugins/programs?

Make sure to load 64-bit plugins into 64-bit Cantabile (or the same for 32-bit), unless you have jbridge installed.

Just my 2 cents.

Gabriel

pete · July 31, 2022, 11:03am

Hi Gabriel

Thanks, its a really good suggestion and yes suspicious. I’m using:

Windows 11 - |System type|64-bit operating system, x64-based processor|
Helix Native Plugin is 64 bit https://line6.com/support/page/kb/recording/helix-native/helix-native-faq-r866/
The 64 bit version of Cantabile.

I looked at What is error 13206 when loading a plugin? for the VST3 error but don’t think that’s it.

I just had a look for another plugin to try so see if they work but I’d like to avoid installing loads of other software and complicating the troubleshooting.

pete · July 31, 2022, 11:06am

One other thought. It works fine starting after installing Cantabile, it is only have a close and restart Cantabile that the plugin wont load. If it was a 64bit / 32bit incompatibility it wouldn’t work the first time.

cdv_gabriel · July 31, 2022, 12:17pm

Hi @pete!

I guess it could be helpful to see the complete Cantabile log file, both when the load succeds and when it doesn’t. Could you put it here on the forum? (or on an external drive service if you’re not yet allowed to attach files to messages here).
You can use the menu Tools->Open Settings Folder to open the folder where the log resides.
You will see a log.txt file and a log-previous.txt file. The log.txt will be 0 bytes long until you close the currently running instance of Cantabile. The log-previous.txt refers to the last time you quit Cantabile.
The info in that files is very detailed and it could help you solve your problem, possibly with @brad’s help.

Gabriel

pete · July 31, 2022, 1:00pm

Hi @cdv_gabriel

Thanks! I’ve just uploaded three files to:

failed-log.txt - example log file from failure to load
console-success-log.txt - successful load after reinstall of Cantabile
log.txt - log file after reinstall of Cantabile but is shows an error!!

There’s something I haven’t understood about the logging on Cantabile as the console logger shows success but log.txt after I shutdown a successful load shows an error.

Thanks for all your help.

Pete

cdv_gabriel · July 31, 2022, 1:44pm

Hi @pete!

From your log files, I can see that both log.txt and failed-log.txt start with this lines:

00000158      158   [05412:2]: ===============================================================
00000159        1   [05412:2]: Cantabile (x86) 4.0 build 4052 Starting...
00000159        0   [05412:2]: OS Version: Windows 10 Workstation 10.0 build 22000 (sp0.0) - (from Kernel32.dll)

and in both cases you get this error:

00003726        4   [05412:2]:   Load operation starting
00003737       11   [05412:2]:     VST2- Helix Native (x64) (287169672) - Loading C:\Program Files\Common Files\VST2\Helix Native (x64).dll (platform: 0002)
00003738        1 ! [05412:0]:     VST2- Helix Native (x64) (287169672) - failed to load library (error code: 0)
00003745        7 ! [05412:0]:     Failed to load plugin 'Helix Native (x64) 1'
System.InvalidOperationException: Failed to load plugin 'C:\Program Files\Common Files\VST2\Helix Native (x64).dll' -  the plugin is not built for this platform (error code 13205)

The console-success.txt log starts with

00000183      183   [05564:2]: ===============================================================
00000183        0   [05564:2]: Cantabile (x64) 4.0 build 4052 Starting...
00000184        1   [05564:2]: OS Version: Windows 10 Workstation 10.0 build 22000 (sp0.0) - (from Kernel32.dll)

Therefore, I would say that something is wrong in the sequence of steps that you are using for testing (install, deinstall, etc) since you end up launching the wrong version of Cantabile.

You have to be sure that the correct (x64) version is used every time. It is difficult for me, without other info, to say what could be that’s causing the wrong version of Cantabile to start instead of the good one (wrong Desktop shortcut?).

Gabriel

pete · July 31, 2022, 2:06pm

Hi @cdv_gabriel

I’m such a dummy and you have nailed it.

When I install Cantabile after the install it shows a dialogue box and I choose the 64bit to run. I didn’t realise that both the 64bit and 32bit versions have been installed.

After the install to run Cantabile I click once on the Windows start icon and type “cant” to find the application, Windows shows Cantabile 4.0 (x86) as the best match and I run it. Incorrectly running the 32bit version and of course the .vst3 or dll won’t load. I didn’t spot that it was the x86 version.

Run the right version of Cantabile and surprise surprise it loads the plugin.

I’m very grateful can I buy you a virtual beer somehow?

Thanks

Pete

cdv_gabriel · July 31, 2022, 2:49pm

Glad to be of help, @pete!
Cheers!

Derek · July 31, 2022, 6:26pm

Great piece of trouble shooting

anointed · July 31, 2022, 7:30pm

I have a related problem where neither HXEdit or Helix Native will work if you have a memory card installed. This problem exists on most Surface Pros. I am having to run a really old version which didn’t have the problem introduced. Line6 still haven’t extracted the digit.

pete · July 31, 2022, 9:21pm

Hi @anointed

I presume you have already googled this but reading https://line6.com/support/topic/61905-hx-edit-311-not-work-with-microsd-card/#comment-402372 makes me think it is unrelated to the problem I had and also unrelated to Cantabile. Maybe Line 6 can help, good luck with it though that must a very frustrating issue.

anointed · August 1, 2022, 10:39am

Yes thanks I have read the post on the Line6 forum and I agree it isn’t really a Cantabile issue. It is helpful to know if others are having similar problems with suppliers. I’m glad you got your issue resolved.