Hello.
I just installed my latest version of Kontakt (8.2.1).
When I first opened Cantabile 4, it worked perfectly. It scanned the plugin, inserted it, and everything was fine.
That error code 13206 means Windows failed to load the .vst3 file which usually means the file can’t be found, or one of its dependencies can’t be found, or one of its dependencies failed to load for some other reason.
Unfortunately, Cantabile doesn’t log the error code from Windows indicating the actual problem - I should fix that.
It’s weird that it loads once on insert and then fails.
Could I get you to try something:
Clean up the .json file and load Kontakt into a song
Turn of Set List Preloading if enabled.
Close the song with File → New
Re-open the song. (Does it fail here?)
Close the song with File → New
Try inserting a new instance again. (Does it fail here?)
I’m just trying to establish if this is a reload issue after restarting Cantabile, or if it’s related to loading from song vs inserting new.
Thanks for that. I’m a bit stumped what might causing this so I’m downloading Kontakt 8 Player to see if it does the same. I might also need to reach out to NI to help get this resolved.
In the meantime, one more question… when it’s in the “failed state” and won’t load. What happens if you do a Tools → Scan Plugin Folders (Full)? Does the scan work and can you then load the plugins. (do all this without restarting Cantabile).
Thanks for the additional information. Looks like the same problem is happening on the plugin scan which is why it’s not showing up as a plugin.
I’ve since tried doing the same thing with Kontakt Player 8.2.1 and it seems to be working fine - scan, insert, save, reload, restart and reload all works fine. This suggests Kontakt Player is different to the full Kontakt, or there’s something weird going on with your machine.
I’ve added some additional logging for the next build (I’ll try to put that up today).
In the meantime, I’ll reach out to NI see if they can help.
Go into Tools → Options → Plugins Options and turn off “Scan Plugin Folders on Startup”.
Load the song that has kontakt 8.2.1 instance in it.
Close Cantabile and re-open and let me know if the plugin loads.
I think what might be happening here is the plugin only loads once per run and once its been unloaded and can’t be reloaded. I’m wondering if the plugin scan on startup is causing the load to work once and then failing when loading the song.
Another thing that might be worth trying is putting a dummy instance of Kontakt in the background rack - that stays loaded, should keep Kontakt loaded and might at least work around this issue.
In any case I’m in discussion with NI about it and will let you know when I know more.
I’ve tried the first thing you mentioned, turning off “Scan Plugin Folders on Startup,” and it still fails.
I’m not sure how to do the second thing you mentioned about putting a dummy instance of Kontakt in a “rack.”
It’s a very peculiar case, and as I said, it must be a problem with version 8.2.1, which for some reason isn’t working properly on my computer.
As an alternative, if I open the Kontakt .exe from Windows Explorer, it always opens fine and works perfectly.
Other older versions of Kontakt run without problems in Cantabile.
From the View menu, choose Background Rack. In the background rack, load an instance of Kontakt, but don’t load any samples/presets/sounds into it. Just let it sit there doing nothing. Save the rack and then see if that makes any difference to the behaviour.
I heard back from NI:
I’m not sure if Windows logs any additional information for this error, but might be worth checking the system event viewer (see here) - in particular in the Application category and see if any errors are shown.
Also, it seems some users have this related to other software. The solution often seems to be related to the graphics card. eg: see here, here and here.
