Freeze when changing song

Cantabile
7

Hi Neil,

I’m hoping to get this one sorted asap. Could I get you to do the following:

  1. Start Cantabile
  2. In Options -> Diagnostics, turn on Log File Write Through. Click the Open Settings Folder while you’re there.
  3. Restart Cantabile
  4. Reproduce the problem
  5. While it’s hung…
    1. Bring up Task Manager and locate Cantabile
    2. Note what Cantabile’s CPU usage is.
    3. Right click on Cantabile and choose “Create Dump File”

Sometimes, the Create Dump File command gives an error, in which case try this:

  1. Grab a copy of the ProcDump tool and extract it to somewhere convenient, eg Download folder

  2. In Task Manager note Cantabile’s PID (If the PID column isn’t visible, View menu -> Select Columns, turn it on)

  3. From a command prompt, run:

     C:\Users\brad\Downloads\>ProcDump 1234

(Replacing 1234 with Cantabile’s PID)

Then if you could send me:

  • From Cantabile’s settings folder - log.txt, log-previous, settings.json
  • A note about the CPU usage
  • The Dump File created above.

Sorry for the complicate set of steps - but I’m gonna need some more clues to track this one down.