I work with build 3236 (the same happend with stable build 3232) and the audio engine stops randomly with no reason. Everytime I have to use the power button to make it work again. Please, I need urgent help with this. I am in the middle of a rehersal.
Hi! need more details.
What kind of computer, soundcard etc are you using?
Which instruments are active in this cantabile song/rack?
Is other sound related applications work the same way or not?
kind reagards
Iâd enable all the log settings in Options, and look the log files when it happens - see if it says something that indicates why it might be happening.
Could it be a bad USB cable to your audio/MIDI hardware, if itâs external? Worth swapping them over if you havenât already.
Neil
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name IONS
System Manufacturer CLEVO CO.
System Model W55xEU
System Type x64-based PC
System SKU Not Applicable
Processor Intel(R) Core⢠i5-3230M CPU @ 2.60GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4.6.5, 11/2/2012
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer CLEVO CO.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = â10.0.14393.206â
User Name Ions\JumpCut
Time Zone GTB Standard Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.87 GB
Available Physical Memory 3.56 GB
Total Virtual Memory 6.81 GB
Available Virtual Memory 4.38 GB
Page File Space 960 MB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Sound Card : Steinberg UR 44
When Audio engine stops other sound related applications works fine
I try to find a log file which demostrates the problem
Thanks a lot in advanse
So other apps are trying to access the ASIO driver at the same time as Cantabile?
Yes. Until now this runs successfully. The crazy thing is that I work about an hour with no stops of the audio engine (I am trying to reproduce the problem and find it in the log file)
Sounds more and more like a dodgy cable to me - have you swapped that out yet? Wiggled your USB cable to see if you can make it happen?
at last engine stop, log file :
01343700 0 [09820:2]: Active song set
01343704 4 [09820:2]: Song loaded
01352274 8570 [09820:2]: Starting route operation: change route source port
01352274 0 [09820:2]: File song âE Hey Joeâ modified by Route
01352304 30 [09820:2]: Finished committing re-route: +5=25, 30ms
01356505 4201 [09820:2]: Starting route operation: change route source port
01356530 25 [09820:2]: Finished committing re-route: +5=30, 24ms
02135131 778601 [09252:2]: asio - OnAsioMessage: 3 - kAsioResetRequest
02135131 0 [09252:2]: CoreEngine - Audio driver reset request
02135131 0 [09252:2]: CoreEngine - Posting reset request to UI thread
02135136 5 [09820:2]: CoreEngine - Audio driver reset request
02135136 0 [09820:2]: asio - Stopping driverâŚ
02135137 1 [09820:2]: asio - Disposing buffersâŚ
02135137 0 [09820:2]: asio - Stopped.
02135137 0 [09820:2]: asio - ASIO Driver: Yamaha Steinberg USB ASIO
02135137 0 [09820:2]: asio - Starting on thread 9820âŚ
02135137 0 [09820:2]: asio - Input Channe
I think isnât the cable beacuse other apps work fine. By the way i will change the cable
the same log file after exit of the Cantabile :
01343700 0 [09820:2]: Active song set
01343704 4 [09820:2]: Song loaded
01352274 8570 [09820:2]: Starting route operation: change route source port
01352274 0 [09820:2]: File song âE Hey Joeâ modified by Route
01352304 30 [09820:2]: Finished committing re-route: +5=25, 30ms
01356505 4201 [09820:2]: Starting route operation: change route source port
01356530 25 [09820:2]: Finished committing re-route: +5=30, 24ms
02135131 778601 [09252:2]: asio - OnAsioMessage: 3 - kAsioResetRequest
02135131 0 [09252:2]: CoreEngine - Audio driver reset request
02135131 0 [09252:2]: CoreEngine - Posting reset request to UI thread
02135136 5 [09820:2]: CoreEngine - Audio driver reset request
02135136 0 [09820:2]: asio - Stopping driverâŚ
02135137 1 [09820:2]: asio - Disposing buffersâŚ
02135137 0 [09820:2]: asio - Stopped.
02135137 0 [09820:2]: asio - ASIO Driver: Yamaha Steinberg USB ASIO
02135137 0 [09820:2]: asio - Starting on thread 9820âŚ
02135137 0 [09820:2]: asio - Input Channel #0 - Enabled
02135137 0 [09820:2]: asio - Input Channel #1 - Disabled
02135137 0 [09820:2]: asio - Input Channel #2 - Disabled
02135137 0 [09820:2]: asio - Input Channel #3 - Disabled
02135137 0 [09820:2]: asio - Input Channel #4 - Enabled
02135137 0 [09820:2]: asio - Input Channel #5 - Enabled
02135137 0 [09820:2]: asio - Output Channel #0 - Enabled
02135137 0 [09820:2]: asio - Output Channel #1 - Enabled
02135137 0 [09820:2]: asio - Output Channel #2 - Enabled
02135137 0 [09820:2]: asio - Output Channel #3 - Enabled
02135137 0 [09820:2]: asio - Output Channel #4 - Disabled
02135137 0 [09820:2]: asio - Output Channel #5 - Disabled
02135137 0 [09820:2]: asio - Creating buffers, count: 7, size: 256
02135137 0 [09820:2]: asio - Stopped.
02135137 0 ! [09820:0]: asio - Failed to create buffers - ASE_NotPresent (0xfffffc18)
02136685 1548 [04824:2]: MidiDeviceManager - Lost MIDI Device: input : Steinberg UR44-1
02136686 1 [04824:2]: MidiDeviceManager - Lost MIDI Device: output: Steinberg UR44-1
02137695 1009 [04824:2]: MidiDeviceManager - Found MIDI Device: input : Steinberg UR44-1
02137696 1 [04824:2]: MidiDeviceManager - Found MIDI Device: output: Steinberg UR44-1
02641688 503992 [09820:2]: Starting route operation: change route source port
02646690 5002 ! [09820:1]: CoreEngine - Audio engine timeout!
02646690 0 [09820:2]: Finished committing re-route: +1=31, 5002ms
02901744 255054 [09820:2]: Application saving song âC:\Users\JumpCut\Documents\Cantabile\E Hey Joe.cantabileSongâ as ââ, asCopy=False
02901921 177 [09820:2]: File song âE Hey Joeâ modify flag cleared
02901921 0 [09820:2]: Saving settings
02901930 9 [09820:2]: Setting active song 'Noneâ
02901930 0 [09820:2]: Starting route operation: switching songs
02901931 1 [09820:2]: Deactivating rack C:\Users\JumpCut\Documents\Cantabile\E Hey Joe.cantabileSong - ref count 0
02901931 0 [09820:2]: rack deactivating
02901931 0 [09820:2]: 2 loaded racks, 1 active racks
02901931 0 [09820:2]: Nested route operation: revoking rack
02901931 0 [09820:2]: rack deactivated
02901931 0 [09820:2]: Rack deactivated
02902433 502 ! [09820:1]: CoreEngine - Audio mix batch failed to apply, aborted ramped mixer entries
02902935 502 ! [09820:1]: CoreEngine - Audio mix batch failed to apply, aborted ramped mixer entries
02903437 502 ! [09820:1]: CoreEngine - Audio mix batch failed to apply, aborted ramped mixer entries
02903437 0 [09820:2]: VST Plugin- Kontakt 5 (0x0000000030796960) - StoppingâŚ
02903437 0 [09820:2]: VST Plugin- Kontakt 5 (0x0000000030796960) - Stopped processing
02903437 0 [09820:2]: VST Plugin- Kontakt 5 (0x00000000216E8220) - StoppingâŚ
02903439 2 [09820:2]: VST Plugin- Kontakt 5 (0x00000000216E8220) - Stopped processing
02903439 0 [09820:2]: Finished committing re-route: +0=31, 1508ms
02903439 0 [09820:2]: Unloading rack C:\Users\JumpCut\Documents\Cantabile\E Hey Joe.cantabileSong
02903439 0 [09820:2]: ref count 0
02903439 0 [09820:2]: unloading
02903439 0 [09820:2]: 1 loaded racks, 1 active racks
02903474 35 [09820:2]: VST Plugin- Kontakt 5 (0x0000000030796960) - Closed
02903626 152 [09820:2]: VST Plugin- Kontakt 5 (0x00000000216E8220) - Closed
02903626 0 [09820:2]: Rack unloaded
02903626 0 [09820:2]: Active song set
02903626 0 [09820:2]: Setting active set list 'noneâ
02903627 1 [09820:2]: Unloading rack C:\Users\JumpCut\AppData\Local\Topten Software\Cantabile 3.0 (x64)\Global Rack.cantabileRack
02903627 0 [09820:2]: ref count 1
02903627 0 [09820:2]: Active set list set
02903627 0 [09820:2]: Application stopping
02903627 0 [09820:2]: Recorder Stopping
02903627 0 [09820:2]: Recorder Stopped
02903627 0 [09820:2]: Route manager stopping
02903627 0 [09820:2]: Starting route operation: route manager stopping
02904128 501 ! [09820:1]: CoreEngine - Audio mix batch failed to apply, aborted ramped mixer entries
02904629 501 ! [09820:1]: CoreEngine - Audio mix batch failed to apply, aborted ramped mixer entries
02904629 0 [09820:2]: Finished committing re-route: +0=31, 1002ms
02904629 0 [09820:2]: Route manager stopped
02904629 0 [09820:2]: Environment stopping
02904629 0 [09820:2]: Engine stopping
02904629 0 [09820:2]: CoreEngine - Stopping
02904629 0 [09820:2]: CoreEngine - Stopping audio driver
02904629 0 [09820:2]: asio - Stopped.
02904629 0 [09820:2]: CoreEngine - Unpreparing audio driver
02904629 0 [09820:2]: CoreEngine - Parallel executor stopping
02904629 0 [12376:2]: Parallel Thread: exec:2260 wakes:743 soft:0 hard:16 locks:3035 lockrate:4.1
02904629 0 [09820:2]: Parallel Thread: exec:2994914 wakes:348132 soft:0 hard:743 locks:2996400 lockrate:8.6
02904629 0 [09820:2]: Parallel executor (execute): 348132 hits, avg: 1054 ticks (0.416ms), max: 7214 (2.848ms)
02904629 0 [09820:2]: avg: 0 ticks (0.000ms) max: 511 ticks (0.202ms) - Lock taken
02904629 0 [09820:2]: avg: 30 ticks (0.012ms) max: 989 ticks (0.390ms) - Prepared
02904629 0 [09820:2]: avg: 1053 ticks (0.416ms) max: 7213 ticks (2.847ms) - Tasks executed
02904629 0 [09820:2]: CoreEngine - Parallel executor stopped
02904629 0 [09820:2]: CoreEngine - Stopping task pool
02904631 2 [09820:2]: CoreEngine - Stopped
02904631 0 [09820:2]: Audio Cycle: 348132 hits, avg: 1066 ticks (0.421ms), max: 7229 (2.854ms)
02904631 0 [09820:2]: Heap Stats
02904631 0 [09820:2]: total allocations: 3210
02904631 0 [09820:2]: total frees: 2216
02904631 0 [09820:2]: created tanks: 4
02904631 0 [09820:2]: destroyed tanks: 2
02904631 0 [09820:2]: same thread frees: 1456
02904631 0 [09820:2]: inter thread frees: 760
02904631 0 [09820:2]: allocs in tank: 2173
02904631 0 [09820:2]: allocs from tank: 2177
02904631 0 [09820:2]: allocs from free list: 1033
02904631 0 [09820:2]: returned allocations: 760
02904631 0 [09820:2]: blocking allocs: 0
02904631 0 [09820:2]: blocking frees: 0
02904631 0 [09820:2]: context resets: 2
02904631 0 [09820:2]: blocking tank allocs: 0
02904631 0 [09820:2]: reserve tank claims: 0
02904631 0 [09820:2]: destroyed contexts: 2
02904631 0 [09820:2]: End heap stats
02904631 0 [09820:2]: Engine stopped
02904633 2 [09820:2]: asio - Releasing asio driver
02904634 1 [09820:2]: Environment stopped
02904634 0 [09820:2]: Application stopped
02904639 5 [09820:2]: Window closed, client disposed
02904639 0 [09820:2]: Application closing
02904639 0 [09820:2]: Deactivating rack C:\Users\JumpCut\AppData\Local\Topten Software\Cantabile 3.0 (x64)\Global Rack.cantabileRack - ref count 0
02904639 0 [09820:2]: rack deactivating
02904639 0 [09820:2]: 1 loaded racks, 0 active racks
02904639 0 [09820:2]: Starting route operation: revoking rack
02904639 0 [09820:2]: Finished committing re-route: +0=31, 0ms
02904639 0 [09820:2]: rack deactivated
02904639 0 [09820:2]: Rack deactivated
02904639 0 [09820:2]: Unloading rack C:\Users\JumpCut\AppData\Local\Topten Software\Cantabile 3.0 (x64)\Global Rack.cantabileRack
02904639 0 [09820:2]: ref count 0
02904639 0 [09820:2]: unloading
02904639 0 [09820:2]: 0 loaded racks, 0 active racks
02904639 0 [09820:2]: Rack unloaded
02904639 0 [09820:2]: Application closed
02904639 0 [09820:2]: Cantabile signing off.
Iâm sure @brad will have a much better idea about this, but it looks like Cantabile is receiving a kAsioResetRequest message from the audio driver, which I believe usually happens when a driver needs to be reloaded, for example after changing sample rate or something. It looks like Cantabile deals with this reset but then canât restart the engine, due to an error that looks like the hardware isnât accessible.
It looks to my untrained eye like something external to Cantabile is triggering this. Have you updated your Yamaha driver recently? If this persists, you could try the ASIO4ALL driver.
Thank you Neil. I will make some test with drivers, cables and ASIO4ALL. Also I hope Brad have some good ideas.
Hi @jumpcut,
Sounds like an erroneous reset request from the driver. Try this:
- Go to Options â Diagnostics â Troubleshooting.
- Turn on âIgnore ASIO Reset Requestsâ.
Brad
3 Likes
Well, OF COURSE Brad thought to include âIgnore ASIO Reset Requestsâ for us!!! 
Terry
2 Likes
Yes! I thought of that.
(or was it a customer with a crazy Steinberg asio driver that issued multiple reset requests per second)
2 Likes
Some time ago I tried running Ableton next to C3 which also produced such kind of crashes⌠so you should really try, quitting the other app that uses the ASIO driver.
1 Like